Frequently asked questions

Frequently asked questions 


Icelandic words explained 

Selected Icelandic words explained in various languages. 

Violence, abuse and negligence

  • Violence against you is never your fault
  • Everyone should report violence and negligence against children
  • To report violence, negligence or abuse of any kind and get help, call 112
  • The Icelandic Red Cross runs a helpline: 1717
  • You can also report online abuse

If you are experiencing violence, it´s important to realize that it´s not your fault and that help is available.


To report violence of any kind against your self or against a child, call 112 or open a web chat directly to 112, The Red Cross help line or Heilsuvera.

Always report violence against a child

According to Icelandic Child Protection Law, everyone has a duty to report, to the police or child welfare committees, if there is suspicion of violence against a child, if it´s being harrassed or living under unacceptable conditions.


The fastest and easiest thing to do is to contact 112. In case of violence against a child you can also get directly in contact with the child welfare committee in your area. Here is a list of all the committees in Iceland

Abuse in close relationships

The 112.is website has clear information and instructions (is in three languages) on how to react in cases of abuse in close relationships, sexual abuse, negligence and more.


Do you recognise abuse? Read stories about people in various hard situations, to be better able to distinguish between bad communication and abuse.

“Know the red flags” is an awareness campaign by the Women´s shelter and Bjarkarhlíð that deals with abuse and violence in close relationships. The campaign shows short videos where a couple of very brave women talk about their history with violent relationships and look back on the red flags even though it was to late.

Online abuse

Abuse against people online, especially children is becomming a bigger problem. It´s important and possible to report illegal and inappropriate content on the internet. Save The Children runs a tip line where you can report online content harmful to children.


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